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Maternal and Neonatal Health Safety Collaborative

The Maternal and Neonatal Health Safety Collaborative is a three-year programme, launched in February 2017. For more information visit NHS Improvement’s page on the collaborative.

Register to attend our launch event for our local learning system on 3 July 2018.

We are working in partnership with our Local Maternity Systems (LMS) and other partners including:

Please bookmark this page for your reference as it will be updated throughout the collaborative. Click below on the topic you are interested in…

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Month Events SCORE WebEx Submissions
May 9 – 11 May Wave 2 Learning Set 1 (Manchester) 24 May SCORE mapping template completed;
Pre-survey communications internally; 29 May SCORE survey link sent to organisations
17 / 21 May SCORE mapping; 22 May Using your data; 15/ 22 May Understanding SCORE results; 30 May Learning Boards
14 May Wave 2 Highlight Report due; 24 May SCORE mapping template
June 17 June SCORE survey closed Webex: 4 June: ATAIN 18 June Wave 2 Highlight Report due; 30 June finalise Improvement Plan
July  3 July Local Learning System 1 (Bristol) w/c 23 July SCORE results available Webex: 10/17 July: How to access SCORE results platform Monthly Highlight reports due (date TBC)
August 6 August SCORE debriefs start
September  11 – 13 September Wave 2 Learning Set 2
October  10 October Local Learning System 2 (Bristol)
January 2019  16 – 18 January Wave 2 Learning Set 3
February  Local Learning System 3 (TBC)
March National sharing day; Launch of Wave 3

What is Quality Improvement?

Watch and share this video from Dr Mike Evans on QI in healthcare.

Read our Guide to Quality Improvement: a handy, A5 sized handbook, which explains what QI science is all about and how it can be used to deliver safer and better patient care.

Reflect on how you have been involved in quality improvement in the last 12 months, and what areas you might like to improve in your maternity team in the next 6 months.

Watch an introduction to Quality Improvement in 4 objects — a Russian Doll, a lamp, a tally sheet, and scales and then read the supporting blog post.

Process map out a process in your daily life. Why not start drawing how to make toast

Start your improvement journey on our Academy website.

Complete online training in QI at the Yorkshire Improvement Academy or NHS Scotland QI Hub.

Watch Professor Bill Lucas speak about the Habits of an Improver.

Register for an account on Life QI. It is free to signup and use for members of the Maternity and Neonatal Collaborative

Join the MOOC (massive open online course) for quality improvement in healthcare.

Read and share resources shared through national learning sets:


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Culture simply means ‘the way we doing things around here’. It’s a way of quantifying what it feels like to come to work. A good culture usually means that people enjoy coming to work and feel like a valued member of the team. It’s not about what you do but the way in which you do it in terms of the interactions between people in a unit, team or department.

A good culture cannot be provided by leaders, although they do have a part to play. Culture is local and each member of the team needs to understand their role in supporting and contributing to a positive culture and work environment for everyone, every day. Leaders must drive the culture change by demonstrating their own commitment to safety culture and providing the resources to achieve a culture of safety.

Watch Human Factors: A Quick Guide.

Start a conversation about culture with a colleague. If you need a guide to start the conversation check out Tools to Talk video and Just Ask Me from Sign Up to Safety.

Watch Safety Differently: the Movie” a 30-minute documentary telling the story of three organisations that changed their safety culture.

Read Safer Healthcare: Strategies for the Real World — this is a free e-book from Professor Charles Vincent and Dr René Amalberti.

Use EUROCONTROL Safety Culture discussion cards in conversation with your team.


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Useful resources


Take a break! Go for a short walk outside or to get a cup of tea with a colleague.

Print out and put up one of these posters from #takewhatyouneed or the Compliment Project. Or one of the images from Sonia Sparkles, e.g. Joy at Work.

Take a personality test — what is your role in the team? Take the free quiz here.

Read a one-page guide from the Sheffield Microsystems Coaching Academy.

Say thank you to a member of your team who has helped you today.

Read how structured feedback with SBI can help you give quick, constructive feedback. (Situation – Behaviour – Impact)

Watch this animation which shows the Circle of Care – a framework to help healthcare professionals think about, practice and demonstrate high-quality compassionate healthcare. This framework re-envisions compassionate healthcare by placing it in a broad social and interpersonal context, describing a multi-directional flow of care between healthcare professionals and their colleagues, patients and carers. Crucially, healthcare professionals must also care for themselves. Circle of Care was created as a result of a collaboration between the Simulation and Interactive Learning Centre (SaIL) at Guy’s and St Thomas’ NHS Foundation Trust (GSTT), and Clod Ensemble’s Performing Medicine programme.



Read about the connection between work-life balance and safety in this article by James Reason: three buckets model.

Watch Dr Neil Spenceley’s talk on civility in the workplace and visit for infographics to share with your team.

Read about Learning from excellence — an approach developed based on appreciative inquiry to look at where things go right. Read their quick start-up guide, watch videos explaining the approach and access other resources at their website.

Share the results from your personality test with a colleague — ask them to complete the test too and discuss your findings.

Assess your team as a clinical microsystem using the 5 Ps.

Watch this short video on How to HuddleSafety huddles are part of a systematic approach to reducing harm. Find out more.

Print some Kudos cards — these are free-to-download cards that you can use for thanking and praising people in your team.

Reflect on how you share praise within your team. How do you pass on positive feedback from patients? How could you improve this?

Reflect on ways to improve communication within your team. You may want to discuss with a colleague or at a team meeting. One technique we have found helpful for these discussions is called TRIZ.

Read about human factors. Communication, teamwork, and resilience are some human factors which can affect safety. The environment in which individuals and teams work, as well as aspects of the task itself, can also have an impact. Human Factors in Healthcare: Common Terms published by the Clinical Human Factors Group is a great introduction to some of the terms used in this field.

Watch The Voice Inside videos and use in conversation with teams — these explore a number of cultural factors affecting maternity safety. The RCOG has also produced a great video on Human Factors and Situational Awareness.

Read the book Black Box Thinking by Matthew Syed or watch his talk.

Read the book How to Have a Good Day by Caroline Webb.

Read Human Factors in Healthcare by Debbie Rosenorn-Lanng — available in two parts (Level 1 and Level 2).

Ask a member of the AHSN team to present our human factors awareness session at a team meeting.

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