Privacy policy

Website privacy policy

We are committed to protecting your privacy online.

This privacy policy tells you what to expect when the West of England AHSN collects your personal information via this website. It explains your rights under data protection legislation. It also contains useful links and details of how to contact us.

The West of England AHSN is part of Royal United Hospitals Bath NHS Foundation Trust, which is the data controller for the processing activities detailed below, unless otherwise stated.

Visitors to our website

We use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to various parts of the site. This helps us improve the website and ensure it meets the needs of users.

We do not process this data in a way that identifies anyone, and we do not make any attempt to find out the identities of anyone visiting our website, unless they are completing a survey or form explicitly requesting this information and explaining how it will be used.

Use of cookies

This website uses cookies. Cookies are small files that many websites transfer to your hard disk. They can inform the website what pages you visit, and your preferences, which enable websites to provide you with a more personalised service. You can set your browser to refuse cookies or to warn you before accepting them. See our cookie policy page for more details.

We may use cookies, but most parts of our site can be accessed even if your cookies are turned off. But you may find there are parts of the site that you cannot access if your cookies are turned off.

We use the information from cookies to help us understand more about how our website is used, to improve our site.

Subscription to email newsletters

If you sign up for one of our email newsletters, we will hold the information you submitted for as long as we are providing you services.

We will use the information you provide to maintain our newsletter mailing lists, help us understand our audience and develop appropriate content. Your information will not be shared with any third parties.

We use a third-party provider, MailChimp, to deliver our newsletters. We gather anonymous statistics about email opening to help us monitor and improve our newsletters. See the Mailchimp privacy policy for more information about how they collect and use data about viewers of our videos.

We are guided in how we process your personal data in subscribing to our newsletters by article 6(1)(a) of the General Data Protection Regulations. You can unsubscribe at any time by following instructions in your newsletter.

Video content

Our video content – whether viewed on the website, in emails or embedded in third-party sites – is streamed to users by a third-party company, Vimeo. See the Vimeo privacy policy for more information about how they collect and use data about viewers of our videos.

We also embed video content produced by other organisations that is streamed by another third-party company, YouTube. See the YouTube privacy policy for more information about how they collect and use data.

Web forms and surveys

You may supply personal information about yourself by filling in forms or surveys on our website. We use a third-party provider, Zoho, for this. We will only collect information that is necessary and with your permission. For more information see Zoho’s privacy policy.

Any information you provide to the West of England AHSN will only be used by us and our associated projects and programmes. Where appropriate, your details may be shared with organisations we are working in partnership with. Information on this will be provided on each form or survey. Your details will not be disclosed unless we are obliged or permitted to by law to do so.

This includes information you provide if you submit our innovation form. The information you give us may include your name, email address, address, and phone number. We will only use your information for the intended purposes in which it was collected.

Events

We use a third-party provider, Eventbrite to manage some of our events. We will only collect information that is necessary and with your permission. For more information see Eventbrite’s privacy policy.

Any information you provide to the West of England AHSN will only be used by us and our associated projects and programmes. Where appropriate, your details may be shared with organisations we are hosting events in partnership with. Information on this will be provided on the event booking form. Your details will not be disclosed unless we are obliged or permitted to by law to do so.

Access to your information and correction

You can request a copy of the details we hold about you at any time. Please email us at weahsn.communications@nhs.net to obtain these or to update us on any changes you’d like to make.

Data protection and storing data 

Under the Data Protection Act, we have a legal duty to protect any information we collect from you. We use leading technologies and encryption software to safeguard your data and keep strict security standards to prevent any unauthorised access to it.

We do not pass on your details to any third party or other government departments.

Your data protection rights

Under data protection law, you have rights including:

Your right of access – You have the right to ask us for copies of your personal information.

Your right to rectification – You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing – You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing – You have the right to object to the processing of your personal information in certain circumstances.

Your right to data portability – You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances. You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please email us at weahsn.communications@nhs.net if you wish to make a request.

Links to other websites

Our website includes links to other organisations’ website. If you follow the links to these sites, they may collect information. Such sites are not within our control and are not covered by this privacy statement.

Links to other websites are provided by the West of England AHSN in good faith and for information only. The West of England AHSN disclaims any responsibility for the materials contained in any website linked to this site.

Unlawful use of this website

If we believe that your use of the site is unlawful or damaging to others, we reserve the right to disclose the information we have obtained through the site about you to the extent that it is reasonably necessary in our opinion to prevent, remedy or take action in relation to such conduct.

Third-party web services

As indicated above, this site uses web services owned and operated by third parties. These third-party web services have their own privacy policies, including cookies, and we encourage you to review them. They will govern the use of personal information you submit or are collected by cookies whilst using these web services. The West of England AHSN does not accept any responsibility or liability for the privacy practices of such third-party web-services and your use of such web services is at your own risk.

Browser settings

To make the most of our site, we recommend using either Safari, Chrome, Mozilla Firefox or Microsoft Internet Explorer version 8.0 or higher. We also recommend setting your browser’s preferences to accept cookies and enable JavaScript.

Your use of this website hosted by the West of England AHSN and/or its various affiliates or subsidiaries is subject to the following terms and conditions:

Copyright and trade marks

All materials on this website are the copyright of the West of England AHSN (unless indicated) or are reproduced with permission from other copyright owners. All rights are reserved. The materials on this website may be retrieved and downloaded solely for personal use. No materials may otherwise be copied, modified, published, broadcast or otherwise distributed without the prior written permission of West of England AHSN.

For information on obtaining permission to reproduce or translate the West of England AHSN’s copyright material, please email weahsn.communications@nhs.net.

Disclaimer

The West of England AHSN makes no warranties or representations of any kind concerning the accuracy or suitability of the information contained on this website for any purpose. All such information is provided “as is” and with specific disclaimer of any warranties of merchantability, fitness for purpose, title and/or non-infringement.

The West of England AHSN makes no warranties or representations of any kind that the services provided by this website will be uninterrupted, error-free or that the website or the server that hosts the website are free from viruses or other forms of harmful computer code. In no event shall the West of England AHSN, employees or agents be liable for any direct, indirect or consequential damages resulting from the use of this website. This exclusion and limitation only applies to the extent permitted by law and is without prejudice to any express provisions to the contrary in any written agreement from the West of England AHSN in respect of the use of any online service provided via this website.

 

We will review this policy in light of comments we receive so please check the latest version. If you have any questions specifically about privacy, please email weahsn.communications@nhs.net.