Continuous improvement is a skill requirement for all staff working across healthcare. These web pages offer opportunities for staff and members to develop ways in which they can use quality improvement science and tools so they are capable and confident to carry out and sustain changes that enhance patient safety and patient care.
The following dimensions of healthcare are widely recognised and universally accepted as describing ‘quality’:
Safe: avoiding harm to patients from care that is intended to help them
Timely: reducing waits and sometimes harmful delays
Effective: providing services based on evidence and which produce a clear benefit
Efficient: avoiding unnecessary waste
Equitable: providing care that does not vary in quality because of a person’s characteristics
Person-Centred: establishing a partnership between practitioners and patients to ensure care respects patients’ needs and preferences
Any aims to improve on these six dimensions should focus on:
Avoiding needless deaths
Avoiding needless pain or surgery
Eliminating unwanted waits
Eliminating patients and carers feeling helpless
Consistently: everyone, every time
Using Quality Improvement (QI)
QI is not just a method or model, but more an approach to personal or organisation learning, development and improvement.
QI helps to bring a systematic approach to tackling complex problems by:
- Focusing on outcomes
- Flattening hierarchies
- Giving everyone a voice
- Bringing staff and service users together to improve and redesign the way that care is provided
QI can be defined as the application of a systematic approach that uses specific techniques to improve quality. Although there is a range of approaches that fit under this umbrella, they all have the following in common:
- The concept of a cycle of improvement which involves:
-Problem definition and diagnoses
-Planning and testing of change ideas
-Data collection and analysis
- A set of tools and techniques that support individuals to plan and implement improvements
- A recognition of the importance of engaging stakeholders, including patients and carers
- Recognition of the importance of culture and the need for leadership – clinical and management.
When done successfully, QI can help change the culture of a system, whether the system is a single team, a department, an organisation or a whole health-economy.
Types of improvement
It is broadly recognised that there are three types of improvement that can be made:
- Reducing defects from the viewpoint of the patient or carer – this focuses on the quality of all aspects of the service being provided
- Reducing cost/waste to improve efficiency – see examples below taken from Lean methodology.
3. Providing a new product or service or an old one at an unprecedented level – this focuses on new attributes that can exceed the patient or carer’s expectations. For example, bringing new research into practice or the use of innovative technology.