Health Education England has published a set of materials and films which aim to support staff through difficult conversations arising from the COVID-19 outbreak.
The framework includes posters and films based on the evidence base from Real Talk and then filmed with willing volunteers.
Start here for an introduction to the framework.
You can watch the films here:
Then access the resources here:
- Evidence-based advice for difficult conversations, by Professor Ruth Parry, Loughborough University
- Poster and sketch note
- Telephone call checklist
