Skip to content

A case study: RESTORE2 in supported living

A case study from Mildred Mhlanga, Registered Manager at Silva Care


Silva Care is an organization that provides various care services – including supported living, respite and outreach services – across Bristol. Silva Care services are provided by support workers with a range of skills. Among other things, they support service users with medical appointments, make referrals and signpost to relevant health professionals. Mildred felt NEWS2 could complement the skills of support workers and their offer to service users.

Through the West of England Learning Disability Collaborative, Silva Care encouraged their support workers to sign up to the West of England Academic Health Science Network RESTORE2 training.

After colleagues attended our RESTORE2 training, Mildred reflected: 

The training has given staff the confidence to be able to communicate with health professionals in a concise way. The training has enabled staff to check soft signs and seek appropriate medical attention before service users’  health declines. This can be extremely challenging when working with service users with a learning disability who may be unable to let you know how they are feeling, or service users’ whose pain threshold is very high as they self-harm for sensory purposes.

One point of feedback that struck me as very significant was one from our supported living placements in Stoke Gifford. The house has 4 service users, and they are the oldest service user group.

Here is how RESTORE2 helped one service user who became unwell:

Gloria (name changed for confidentiality) had a slightly crackly chest, was very sleepy and the night before had been unsettled. Staff checked her temperature and oxygen saturations and when they contacted the GP, they gave her this information. They were able to receive intervention immediately. The GP prescribed antibiotics for Gloria, which meant she was able to be supported from home with staff who know her well, instead of going to hospital. A week on, Gloria has made a full recovery and is grateful to have been allowed to be at home, especially during these difficult times.

The Senior at the supported living placement informed me that following the NEWS2 training, they purchased the equipment recommended, which was how they were able to record Gloria’s oxygen levels. The training has really had a huge impact on how staff support service users in identifying health decline and seeking relevant medical help.

Do you support services in the West of England that could benefit from this training?

If so, you can sign up for free here.

Would you like to know more about the West of England Learning Disability Collaborative?

If so, visit our dedicated webpages.