- To reduce the cost of the department.
- To increase efficiencies and increase staff capacity for value-add patient tasks.
- To transform activity to meet the patient backlog accrued during the pandemic.
- To improve the patient experience.
The technical solution:
- Procured Blue Prism and developed in-house automation team.
Processes automated using RPA:
- GP routine, urgent and Fast Track (two-week wait) referrals
- Telederm referrals
- Cancer MDT referrals
- Dental referrals
- Clinic preparation
- Appointment cancellation via online and text
- Patient demographic validation between PAS, eRS and SPINE
- Finance invoices to Web Centre
- Radiology RTT clock stops
- Texting of staff PCR Covid results
- Vehicle tax and MOT status for Northern Ambulance Alliance (which comprises four ambulance trusts)
- Appointment status with primary care.
- Significant WTE savings through redeployment of staff.
- Increased job satisfaction and staff experience for colleagues redeployed from repetitive administrative processes to ‘higher value’ roles.
- Reduced staff turnover
- Reduced human factor errors
- Built NHS processes for the NHS by NHS substantive staff – no expensive consultancies or private providers needed.
- Improved patient experience.
- Cost benefits for patients and colleagues.
- Delivering Trust-wide services in a modern way.
- Inter- and intra-Trust integration; primary and secondary care integration through automation.
Other points to note:
- 20 months after go-live, RPA has delivered six years of time back to colleagues to have a quality experience at work – see graph below.
- Proof of concept is underway with primary care.
- ‘Plug and Play’ with trusts using like-for-like applications in discussions for proof of concept with two regional trusts).
Contact for further information:
This case study is one in a series exploring the use of RPA in various NHS settings. It forms part of a guide produced by the West of England AHSN sharing our learning around RPA.
Read the full guide online here or download the guide as a PDF here.